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Returns and Exchanges

Thank you for shopping with us and we hope you love all your purchases.

At Vanitto, we take great pride in what we design and sell and all our products go through a number of processes to ensure best product value and quality. However, if for whatever reason you are not completely satisfied with your jewelry purchase, you can return the item to us within 30 days of the purchase date for a refund, exchange or a credit note.

To return an item to us, please e-mail us at: returns@vanitto.com with the Item name and the reasons for returning the item(s). Once the return request has been authorized we will email you an RMA number.

All authorised returns must be sent to our boutique address at:

  • Any items must be returned and received by us within 30 days from the date you received the item(s).
  • Exchanged item(s) will be shipped to you free of charge, but you will need to pay for shipping costs to ship the item(s) to us.
  • For returns and exchanges, all shipping costs to send the item(s) to us need to be paid by you and we advise you use recorded delivery. We do not take responsibility for any items sent to us which are lost in the post and are not delivered to us.
  • All our new products are promoted through our newsletter subscription service and items in our new collections cannot be exchanged or put on hold for an exchange unless the new collections items have been officially released and launched for sale on our web site.